Job: Customer Service Manager Elizabethtown KY $12-$14/hr

This posting has expired and is no longer available.

Job Description

House Doctors Handyman Service of Central Kentucky is looking for a friendly and confident, Customer Service Manager to work in our growing business and fast paced office. As a Customer Service Manager, you'll build rapport with customers, develop appropriate solutions, schedule jobs and delegate work to Technicians. This role requires you to provide superior customer service, ensure high customer satisfaction, and occasionally help with managing marketing campaigns.  To be successful, you should be able to think on your feet, be tech savvy, and have some experience in selling services or products.

Benefits

  • Competitive Pay
  • Fast-Paced Environment
  • Happy, Diverse Customers
  • Paid Holidays
  • Individual Retirement Account (Simple IRA)

We are looking for Customer Service Manager who;

  • is reliable and committed to their duties
  • is highly organized, confident and detailed oriented
  • is able to pass a background check and drug test 
  • has a clear phone voice and strong, confident communication skills
  • is computer savvy and has an understanding of Microsoft office including Word, Outlook and Excel

Job duties include:

  • Answering and responding to customers by phone, email, SMS, and voice mail
  • Working directly with customers to gather information for job estimates and convey these estimates back to the customer
  • Working directly with service technicians to develop job estimates, and coordinate work flow
  • Following a detailed script describing our service, and company core values
  • Scheduling appointments for our technicians
  • Office work and reporting functions
  • Inside Sales and knowledge of QuickBooks a plus

House Doctors is a national organization that is locally owned and operated. We are a well-established handyman service with superior accreditation including HomeAdvisor Elite Service award, EPA certified and a member of NARI (National Association of The Remodeling Industry), as well as many other certifications and awards of recognition. Our employees, customers and community are treated with the utmost respect and dignity. We operate with the highest level of integrity and look for team members with the same belief and values as ours.

 

If you are an energetic, highly motivated professional, we want to hear from you!  Please send resume with phone number.

HOUSE DOCTORS HANDYMAN SERVICE RETAINS THE RIGHT TO CHANGE OR MODIFY JOB DUTIES AT ANY TIME. THE ABOVE JOB DESCRIPTION IS NOT ALL ENCOMPASSING.  NEEDS AND REQUIREMENTS MAY VARY ACCORDING TO BUSINESS NECESSITY