Job Description

Assistant Customer Service Representative 

House Doctors Handyman of Naples is looking for an Assistant Customer Service Representative to work in our fast paced office. House Doctors is a national organization that is locally owned and operated.  Our employees, customers and community are treated with the utmost respect and dignity. We operate with the highest level of integrity and look for team members with the same belief and values as ours.

Our Assistant Customer Service Representative will interact with customers over the phone by answering questions and offering solutions to their home repair and maintenance problems. You will be working with the Owner, Customer Service Representative and Service Technicians to prepare work orders and present estimates and pricing over the phone.  You will also manage the appointment schedule for our customers and service technicians, booking on-site estimates and jobs. The individual who joins our team should have experience in customer service, with completing paperwork/data entry accurately and be able to multi-task. 

Our candidate must;

  • be reliable and committed to their duties.
  • be highly organized, confident and detailed oriented.
  • be able to work independently.
  • be able to pass a drug test and background check.
  • have a clear phone voice and strong, confident communication skills.
  • be able to multi-task. 

Job duties include:

  • Answering phones, emails and voicemail.
  • Working directly with customers to gather information for job estimates. 
  • Working directly with the owner and technicians to develop job estimates.
  • Following a detailed script describing our service, company and schedule appointments for our technicians
  • Maintaining technician’s schedules
  • Office work and reporting functions

Benefits

We strive to make House Doctors Handyman of Naples a great place to work and value our employees greatly. With us, you will have tools and training you need to get your job done right, a family-oriented environment you can also have fun in, and competitive pay. 

If you have an excellent work ethic and the skills we're looking for, we want to hear from you!