Job Description

Customer Service Representative 

House Doctors of Denver is looking for a friendly, outgoing, Customer Sales and Service Representative to work in our fast paced office. House Doctors is a national organization that is locally owned and operated.  Our employees, customers and community are treated with the utmost respect and dignity. We operate with the highest level of integrity and look for team members with the same belief and values as ours.

In this Sales & Service position you will interact with customers over the phone by answering questions and offering solutions to their home repair and maintenance problems.  You will be working with the owner and service technicians to prepare work orders and estimates and present pricing over the phone.  You will also manage the appointment schedule for our customers and service technicians, booking on-site estimates and jobs. This position doesn’t require industry experience. The individual who joins our team should have experience in using a computer, expertise in inside sales, completing paperwork/data entry accurately and be able to multi-task. 

Our candidate must:

  • be reliable and committed to their duties.
  • be highly organized, confident and detailed oriented.
  • be able to work independently.
  • be able to pass a drug test and background check.
  • have a clear phone voice and strong, confident communication skills.
  • be computer savvy and have an understanding of Microsoft office including Word, Outlook and Excel.
  • be able to multi-task. 

Job duties include:

  • Answering phones, emails and voicemails
  • Work directly with customers to gather information for job estimates and convey these estimates back to the customer
  • Work directly with technicians to develop job estimates
  • Following a detailed script describing our service, company and schedule appointments for our technicians
  • Maintain technician’s schedules
  • Office work and reporting functions

If you are an energetic, highly motivated Customer Service professional with an excellent work ethic, we want to hear from you!