Job Description

House Doctors Handyman and Home Improvement Company is looking for a friendly, outgoing and professional Customer Service Representative to work in our fast-paced office. House Doctors is a national organization that is locally owned and operated. We are a well-established business with superior accreditation.

As our Customer Service Representative, you will interact on the phone and in person with customers, service technicians and the administrative staff.

We offer;

  • Paid Vacation
  • Paid Holidays
  • Flexible Scheduling
  • Company Logo Wear

Customer Service Representative must;

  • Have a friendly, professional demeanor on the phone and in person;
  • Communicate at a high-level using phone or electronic media; use voice or writing that is understood by others; be able to transmit and receive messages with clarity and free from ambiguity; write emails that describe completely, are free from errors, and convey the exact message for which it is intended.
  • Have ability to resolve customer conflicts; be reliable and committed to their duties; be highly organized, confident and detailed oriented; be able to work independently; be able to multi-task and perform under pressure.
  • Experience in construction, home improvement, call center and/or phone sales is a plus!
  • Ability to procure materials using websites and apps
  • Have a demonstrated proficiency in Microsoft office Word and Outlook, have ability to rapidly become proficient in specialized software, have basic math skills; be able to make keyboard entries with minimal errors.

Customer Service Representative Job duties include:

  • Answering phones, emails and voicemails from customers. 
  • Describe our service to customers and schedule appointments for our technicians.
  • Call backs to customers to invite them to review their estimates, remind them of outstanding invoices, and discuss order status.
  • Work with project leaders and technicians to schedule work for open work orders.
  • Ability to generate and email light job estimates to customer (with technician help).
  • Office work and reporting functions – including tracking materials by job (on a spreadsheet), procure materials, and help ensure accurate and timely customer invoicing

If you are an energetic, highly motivated professional with an excellent work ethic, we want to hear from you!