Job Description

House Doctors Handyman and Home Improvement company of Naples is looking for a friendly, outgoing and professional Customer Sales & Service Representative to work in our fast paced office. House Doctors is a national organization that is locally owned and operated. We are a well-established business with superior accreditation and a member of NARI (National Association of The Remodeling Industry).

As our Customer Sales & Service Representative you will interact on the phone with customers and in-person with service technicians and the administrative staff.

Customer Service Representative must;

  • Have a friendly, professional demeanor on the phone and in person; have the ability to engage in various phone interactions with various phone personalities in a customer sales and service environment; be able to follow a detailed script describing our service, company and schedule appointments for our technicians
  • Have a demonstrated proficiency in Microsoft office Word and Outlook, have ability to rapidly become proficient in specialized software, have basic math skills; be able to make keyboard entries with minimal errors.
  • Have ability to resolve customer conflicts; be reliable and committed to their duties; be highly organized, confident and detailed oriented; be able to work independently; be able to multi-task and perform under pressure.
  • Communicate at a high level using phone or electronic media; use voice or writing that is understood by others; be able to transmit and receive messages with clarity and free from ambiguity; write emails that describe completely, are free from errors, and convey the exact message for which it is intended.
  • Have Proficiency in English.
  • Have a High school degree or equivalent. An Associates degree in fields such as business, communications, construction management and sales & marketing is desired.
  • Experience in construction, call center, and/or phone sales is desirable.
  • Be able to pass a drug test and background check.

Customer Sales & Service Representative Job duties include:

  • Answering phones, emails and voicemails.
  • Work directly with customers to gather information for job estimates and convey these estimates back to the customer.
  • Work directly with technicians to develop job estimates.
  • Following a detailed script describing our service, company and schedule appointments for our technicians.
  • Maintain technician’s schedules.
  • Office work and reporting functions
  • Normal office conditions apply.

If you are an energetic, highly motivated professional with an excellent work ethic, we want to hear from you!