Job Description

Office Manager / Project Coordinator

 

Are you looking to be part of a growing, dynamic, professional company? Then you’ve come to the right place. House Doctors, a leader in the home improvement and repair industry, is looking to fill our Office Manager/Project Coordinator position at Austin, TX. We are seeking a detail-oriented individual, who is hard-working, a great communicator, and a master of time management. The job is centered on customer service, which includes making and answering phone calls, answering and sending emails and texts, and interacting with our customers, craftsmen and other service professionals.

Most every aspect of this position involves the computer, whether it be customer data entry, scheduling appointments, or communicating with other team members. If you pride yourself in providing exceptional customer service and want to be valued for what you bring to the team, apply today to join us as our Office Manager/Project Coordinator.

Responsibilities and Duties

  • Proactively represent our company primarily through telephone contact by answering and making calls, setting service and sales appointments, targeting inactive accounts in order to generate new sales opportunities, and following up with customers on various issues
  • Provide customers with a remarkable experience
  • Work directly with technicians to help develop job estimates, send estimates to customers and follow up accordingly to schedule the work.
  • Maintain our technician's schedules and communicate any changes immediately to our customers
  • Keep customer records and database current

Qualifications and Skills

  • Demonstrable experience in telephone sales or related field
  • Customer service focused – understands the need, solves problems, and responds in a timely and efficient manner
  • Exceptional telephone and interpersonal skills
  • Ability to make/take a large number of calls to prospective clients per day and even with constant rejection, have the persistence and positive attitude to continue in these efforts every day
  • Highly organized, confident, and detailed oriented.
  • Proficiency in Microsoft Office computer applications and ability to navigate internal software programs post training period
  • Ability to pass a pre-employment drug screen and background check

Required Education and Experience:

  • Account/Project Coordinating: 2 years (Required)
  • Working with Sub-Contractors: 2 years (Required)
  • Customer Service: 2 years (Required)
  • Knowledgeable of the home services industry

Schedule:

  • 8 hour shift
  • Day shift